Couldn't create host record in database

Questions and Answers : Issue tracker : Couldn't create host record in database
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Rodrigo

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Joined: 24 Mar 22
Posts: 7
Credit: 1,119,116
RAC: 6,581
Message 104 - Posted: 8 May 2024, 12:08:46 UTC

For some days now I'm trying to add the project onto another computer I have, it adds the project, but it doesn't get new tasks and I keep getting the message "Couldn't create host record in database", the new computer won't appear in my computer list on the site. My other pc's are getting tasks without problem. I remember I had this message with another pc some time ago, it was solved by itself in a few hours, but this time not. Am I doing something wrong or is it on the project side? Thanks!

The output when I try to Update the project:

07/05/2024 00:07:54 | RamanujanMachine | update requested by user
07/05/2024 00:07:54 | RamanujanMachine | Sending scheduler request: Requested by user.
07/05/2024 00:07:54 | RamanujanMachine | Requesting new tasks for CPU and AMD/ATI GPU
07/05/2024 00:07:55 | RamanujanMachine | Scheduler request completed: got 0 new tasks
07/05/2024 00:07:55 | RamanujanMachine | Couldn't create host record in database
07/05/2024 00:07:55 | RamanujanMachine | Project requested delay of 123 seconds
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Rodrigo

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Joined: 24 Mar 22
Posts: 7
Credit: 1,119,116
RAC: 6,581
Message 109 - Posted: 22 May 2024, 23:30:22 UTC
Last modified: 22 May 2024, 23:32:22 UTC

Finally solved it!! It was the name of the host computer.

So, after messing with various anti-virus and firewall settings, I found this WCG article: https://www.worldcommunitygrid.org/help/topic.s?shortName=connprob

The computer host name was "Plutão"(the name of planet Pluto in Portuguese (Yes, for me Pluto is still a planet!! :D)). The character "ã"(with the accent) is not recognized by the project when recording the host's name. So, I changed to "Plutao"(without the accent) and it worked just fine.

Einstein@home and Primegrid accept the "Plutão" hostname, it shows on the website as "Plut?o". Milkyway@home had the same problem as Ramanujan and couldn't record the host in the database.
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Questions and Answers : Issue tracker : Couldn't create host record in database

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